Shipping Policy

Shipping Coverage

We currently ship across all governorates in Egypt. Orders are processed and delivered through trusted local shipping partners.

Order Processing

Orders are typically processed within 1–2 business days after confirmation. Orders placed on weekends or public holidays will be processed on the next business day.

Delivery Time

Estimated delivery times are as follows:

• Cairo & Giza: 1–3 business days
• Alexandria & Delta Governorates: 2–4 business days
• Upper Egypt & Remote Areas: 3–7 business days

Please note that delivery times may vary during peak seasons, public holidays, or due to circumstances beyond our control.

Shipping Fees

Shipping fees are calculated at checkout based on the delivery location and order value. Any applicable shipping charges will be clearly displayed before completing your purchase.

Order Tracking

Once your order has been shipped, you may receive tracking information via email, SMS, or WhatsApp, depending on the shipping provider.

Delivery Attempts

Our shipping partners may contact you before delivery. If the delivery attempt is unsuccessful due to incorrect address details or customer unavailability, additional shipping charges may apply for re-delivery.

Address Accuracy

Customers are responsible for providing accurate shipping information. We are not responsible for delays or failed deliveries resulting from incorrect or incomplete addresses.

Damaged or Missing Items

If your order arrives damaged or if any item is missing, please contact our customer support within 48 hours of receiving your package. We will review the issue and provide an appropriate solution.

Delays

While we strive to deliver all orders within the estimated timeframe, unforeseen circumstances such as weather conditions, transportation issues, or high order volumes may cause delays.

Contact Us

If you have any questions regarding shipping, please contact our customer support team through our website, email: sneaky1.2023@gmail.com, or social media channels.